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Productive Work Habits

During the reign of the Roman Empire, a Roman soldier could order the subject of a conquered nation to carry a package for one mile. It didn’t matter that you were actually headed in the opposite direction, or that your feet hurt, or that you still had a lot of your own work to do.

Sounds like torture, right?

A modern-day version of this has probably happened to each of us at some point in our work life. You work in sales, or in accounting, or in communications. Your boss comes along one Monday afternoon, just as you’re beginning to feel like you’ve already been at work for 20 hours. He asks you to run an errand.

“Would you make 100 copies of this document and drop them off at our client’s office? Oh, and on your way, would you deposit this cheque at the bank, please.”

What! You can’t believe what you’re hearing.

“Does this guy realize that I have a masters’ degree? Does he think I’m the messenger? Is he not seeing me right?”

Of course these thoughts are going on silently in your mind, behind a carefully painted on smile.

“Of course,” you say wryly, taking the documents. You don’t trust yourself to say more than that, and besides, you’re busy swallowing the sentiments you would much rather express.

You may not be feeling terribly happy about this scenario, but picture this – your boss is only making you to go an additional mile. If you subscribe to the ‘extra mile’ philosophy (it might even be something you put down in your CV during your job hunting days), you would say something like this:

“Sir, the coffee shop is right next to the bank. Shall I pick you a Latte on my way back?”

Never mind that he hardly remembers to make any refunds.

The first mile you were forced to go was difficult enough. Why would you take on the extra one?

The answer lies in one of the work habits of highly successful people.

Every day, people around the world are forced to go just the extra one mile. They reluctantly do it because they really don’t see any alternative. The bills are piling up and they need the pay cheque. That’s the bottom line. You’ll meet many on the road doing this single forced mile.

Most people quit at the end of that first mile and will not go one step further. But the voluntary second mile is not so populated. The second mile is really about the habitual attitude of willingness to give more and better service; to go beyond the expected; to have personal initiative. The second mile is the one that sets you free.

The second mile is an ingredient in every success story, it is an important principle of success. It is the story of the people who consistently do more than the job description demands, more than they agreed to in a relationship, more than they signed up for at the gym.

Determine to go that extra mile this week – with hope and a smile!

©2018 David Waweru is the Chief Learning Officer at Will to Win Global. Photo credit: Shutterstock.

Increasing Your Emotional Intelligence

What would be different if we devoted as much time developing our emotional intelligence as we do our IQ?

A common but mistaken belief is that emotions belong at home, not at the workplace; that they are to be put down at the front door when you leave your house, and only be picked up again when you return. Mind and body are sufficient to accomplish our jobs, we think. And so displays of emotion at work are generally frowned upon.

The thing is, a man and his emotions, a woman and her emotions, are not so easily separated. Try as we may to suppress them, emotions have an uncanny way of rising to the surface at unexpected moments.

There’s nothing wrong with experiencing emotions, even those we consider negative, such as anger or frustration. There should be greater concern, perhaps, for people who find it difficult to express emotions.

Emotions are what make us human. And they follow and influence us wherever we go. Even to the workplace. Better, then, to acknowledge them and become more aware of them; and what better way to achieve self-control – an essential quality for success in all areas of life.

The choices we make, especially while we’re experiencing emotions, are what matters most.

Acting with emotional intelligence – the ability to perceive, comprehend, and regulate our emotions effectively – is a skill we can all learn and develop with some practice. For example, we can control our reaction, for instance when we feel angry, by just pausing.

Take 6 seconds before you act

In the words of Lawrence Peter, author of The Peter Principle, “Speak when you are angry – and you’ll make the best speech you’ll ever regret.”

The solution? Six seconds.

Research shows that it takes about six seconds for the chemicals caused by an emotional reaction to be reabsorbed into our bodies. A six second pause is probably the best way to spend the moments after someone gets your blood boiling. You can apply this tip anywhere – at home, at work, and on the road as well.

Pausing is probably even more important before you hit the send button on an angry email – and regret it forever. Email mostly cannot be recalled. Even in cases where you have few seconds to recall it, the regret won’t come flooding till it’s too late. The embarrassment that you go through after calming down is unavoidable.

What can you do in six seconds?

Deep breathing is helpful. Take a deep breath, hold it, and breathe out. This takes just about the six seconds that you need to regulate your emotions and respond more appropriately.

If a deep breath doesn’t seem appropriate in the situation (maybe you don’t want to appear obviously exasperated) you can develop other ways to pause for six seconds – a poem or tongue twister perhaps; or a favorite song, hopefully one that has happy memories, or cheers you up. Hum it in your mind, not under your breath, lest you appear to have gone off the deep end, especially if your face is beginning to show signs of the anger you’re feeling deep down.

Once your emotions are settled, you can evaluate the situation more rationally. Is it worth losing your dignity for? Hurting a relationship? Ending a career?

With more practice, you’ll soon realize that it’s possible to control your responses, re-frame your thinking, handle accidental outbursts, and channel your emotions productively.

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